Terms & Conditions

Last Revised: July 21, 2026

Welcome to Chino Heating & Cooling. These Terms & Conditions ("Terms") govern the use of our website, HVAC services, maintenance plans, equipment installations, and all related services provided by Chino Heating & Cooling ("Company," "we," "our," or "us").

By scheduling service, requesting an estimate, purchasing equipment, enrolling in a maintenance plan, signing a proposal, or using our website, you agree to these Terms.

 

1. Services

Chino Heating & Cooling provides residential and commercial HVAC services, including but not limited to:

• Heating and air conditioning repairs

• Preventative maintenance and seasonal tune-ups

• HVAC inspections and diagnostics

• Indoor air quality solutions

• Equipment replacement and new system installation

• Emergency HVAC service

• Maintenance agreements

All services are subject to technician availability, weather conditions, equipment accessibility, and parts availability.

 

2. Scheduling & Appointments

We strive to provide prompt, reliable service.

• Appointment times are scheduled within an arrival window rather than an exact time due to the nature of emergency HVAC service calls.

• Our technicians will make every effort to notify you when they are on their way.

• If you need to cancel or reschedule, please notify us at least 24 hours in advance.

• Missed appointments or inability to access the property may result in a diagnostic or dispatch fee.

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3. Estimates, Pricing & Payment

 

Estimates

Diagnostic fees cover the inspection and diagnosis of HVAC issues. Repair and installation estimates are provided before work begins and remain valid for 30 days, unless otherwise noted.

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Payment

Payment is due upon completion of services unless other arrangements have been approved in writing.

We accept:

• Cash

• Checks

• Major credit cards

• Approved financing options

Past due balances may be assessed a finance charge of 1.5% per month (18% annually), or the maximum rate permitted by Arizona law.

 

4. Customer Responsibilities

Customers agree to:

• Have an adult (18 years or older) present and authorized to approve services.

• Provide safe and unobstructed access to HVAC equipment, including attics, crawlspaces, rooftops, basements, utility closets, and outdoor units.

• Secure pets away from the work area.

• Obtain any required HOA, landlord, or property management approvals before work begins.

• Maintain a safe work environment for our technicians.

If unsafe conditions exist, our technician may postpone or refuse service until conditions are corrected.

 

5. Warranties

Workmanship Warranty

Chino Heating & Cooling provides a 1-year workmanship warranty on qualifying repairs and new installations unless otherwise specified in writing.

Manufacturer Warranty

Equipment and replacement parts are covered by their respective manufacturer's warranty. Warranty coverage varies by manufacturer and product.

While we assist customers with warranty claims, Chino Heating & Cooling is not responsible for manufacturer defects or warranty decisions made by the manufacturer.

 

Warranty Exclusions

Warranty coverage does not apply to damage resulting from:

• Lack of routine maintenance

• Dirty or clogged filters

• Power surges or electrical issues

• Weather events, flooding, lightning, fire, or other natural disasters

• Pest or rodent damage

• Improper operation or misuse

• Unauthorized repairs or modifications performed by others

 

6. SMS & Text Messaging

By providing your mobile phone number, you consent to receive text messages from Chino Heating & Cooling regarding:

• Appointment confirmations

• Technician arrival notifications

• Service reminders

• Maintenance notifications

• Estimates and invoices

• Account-related communications

Message frequency varies.

Message and data rates may apply.

Reply STOP to opt out at any time.

Reply HELP for assistance.

Your consent to receive text messages is not required as a condition of purchasing our services.

 

7. Limitation of Liability

To the fullest extent permitted under Arizona law, Chino Heating & Cooling shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our services.

We are not responsible for pre-existing issues involving:

• Electrical systems

• Plumbing systems

• Ductwork

• Structural deficiencies

• Code violations

• Existing equipment failures

that may impact HVAC performance before, during, or after service.

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8. Maintenance Agreements

Customers enrolled in a Chino Heating & Cooling Maintenance Agreement receive benefits according to the selected plan.

 

Membership

Maintenance plans may be billed monthly or annually.

 

Renewal

Monthly memberships automatically renew until cancelled.

Annual memberships expire after one year unless renewed.

 

Cancellation

Customers may cancel their membership at any time.

If discounted services, repairs, tune-ups, or equipment pricing have already been received, Chino Heating & Cooling reserves the right to charge the difference between discounted member pricing and standard pricing for services already provided.

 

9. Governing Law

These Terms are governed by the laws of the State of Arizona.

Any legal action arising from these Terms shall be filed in the appropriate court located within the State of Arizona.

 

10. Changes to These Terms

Chino Heating & Cooling may update these Terms & Conditions at any time.

Updated versions will be posted on our website with a revised effective date.

Continued use of our services constitutes acceptance of any updated Terms.

 

 

Contact Us

Chino Heating & Cooling

Serving:

• Chino Valley, Arizona

• Prescott, Arizona

• Prescott Valley, Arizona

Phone: (928) 636-2955

Office Hours

Monday – Friday

7:00 AM – 4:00 PM

24-Hour Emergency Service Available

If you have questions regarding these Terms & Conditions, please contact our office at (928) 636-2955.